Football in the parking lot

There's no course in management that could prepare you for the breadth of experiences, situations, and people you will encounter managing a public library. I could do this job for the next fifty years and still be faced with an utterly new and surprising challenge every week. This tale is merely this month's.

As I have said before, I manage a library in the most urban/economically disadvantaged neighborhood in Anchorage. We share a parking lot with a middle school; technically there are four separate parking lots but you drive through the school's lot to get to ours. It's also extremely ethnically diverse. Now you're up to speed.

This has been an almost ridiculously mild winter for Anchorage. The snowfall is light (especially compared to last year's record snowfalls) and we have not had any long lasting or severe cold snaps. So everyone, including the teens, are outside more. Yesterday it was 35F and blazing sunny when I took my lunch break; I might have been the only person in Anchorage wearing a coat and I was overheating.

In the last few weeks, the teens (I call them the teens, they're the 11 to 14 year-olds from the middle school who are occasionally joined by a few older or younger kids from other local schools) have taken to playing a football game everyday afterschool. For Anchorage kids, 20-25 is warm enough for an outside pick up game, anything over freezing is warm enough to play shirts versus skins.

Unfortunately this is still Anchorage and there is still snow everywhere. The local park is 2 to 3 feet deep and as it melts and refreezes it becomes a sloppy, icy mess. The field for the school is as problematic as the park with the added complication of being off limits during afterschool hours to casual games. The gym at the local community center/boys and girls club is exclusively used for basketball. There is a complete dearth of cleared, playable spaces for a pickup game of football in this neighborhood.

However there is a great sized, mostly empty parking lot right outside the library. (Our parking lot is split in two that don't connect and are accessed from different streets of our corner lot.) It's close enough to school and library security that older young adults don't hang around recruiting for gangs and selling drugs like other places in the area. And so every day for about a week and a half, 10 to 20 teens were playing football in the parking lot.

I'm completely torn over this. It's a great wholesome activity. With the growing obesity epidemic, I applaud every kid or teen who chooses to get out and play. (Link is to an official state of Alaska campaign.) Plus when kids are outside playing, they burn off steam, energy, and agression before coming into the library. Quite frankly, it was making the library quieter and less chaotic.

But one of their end zones is where staff cars, including mine, are parked. And when cars enter the parking lot, the teens most often don't stop their game leaving drivers a choice of trying to push their way in risking damaging their car or the teens or to turn around and leave (hopefully not the library in good, but just for the other parking lot). Pedestrians often cut through that lot can be intimidated by walking through a football gauntlet. Liability issues abound - a kid could be hurt, a football could damage a car, etc.

So for almost two weeks I stewed on it. I talked to the kids and reminded them to stop, walk to the edge of the parking lot, hold still and hold the ball still when a car pulled in. That would work for about 5 minutes. Every car that successfully entered the lot eroded away their playing field so it was not in their best interest to allow cars in unimpeded. I made them put back on their shirts because they are on library property and library policy requires shirts. But I didn't outright forbid the game. And I fretted.

Last week, it was taken out of my hands. An assistant principal from the middle school came over and broke up the game. An announcement was made over the school intercom forbidding the game in the future. The teens wandered away. I don't know where they took their game, but I hope they found a safe place. This next week is spring break, so I suppose the true test will be if the game continues the week after.

I have mixed feelings about the entire thing. The control freak in me doesn't love the school asserting authority in the library's space. (With the proximity of the school, we've worked really hard to establish ourselves as independent in the community consciousness.) There is a regulation in Anchorage that kids are still under the authority of the school from the moment they leave the school's to the moment they walk in their own front door. And none of those kids go home before playing football in the parking lot.

The problem is solved-ish. For now. It probably is what had to be done and what I should have done two weeks ago. I kept making excuses that people could go to the other lot (which was getting quite full as people did just that), but football isn't precisely why we have library parking lots. I just wished I felt better about the solution.

Volume Control

I'm not trying for a perfectly quiet library. I don't sit behind my desk, with my hair in a bun, cardigan, and glasses on a chain and shush people. (Well I do have a desk, wear my hair in funky ballerina buns and wear cardigans, but no glasses chain!) People can converse in normal inside voices. We've got ukuleles for check out and playing in the library. It's a fairly relaxed environment.

And yet still we require a limit to the chaos. I'd realized how bad it gotten when after a two hour desk shift during the afterschool hours I had ringing ears and a headache.

We average between 60 and 110 teenagers that visit the library during a two hour span afterschool every day. That's never going to be quiet. Sometimes no one person or group is noisy, there are just a lot of them. I'm of the belief that middle schoolers are naturally about 10 decibels louder than adults anyway.

We struggle a lot with headphones and music played over speakers on ipods, iPhones, and various other devices. I've ranted posted about this before. Today when I asked a teen to turn down his music, he expressed surprised that "no loud music" was a library rule. I reminded him that this is a library, and he explained that it was a "lousy library" because it's always noisy.

Can't win. If I ask him to turn down music, I'm mean. If I don't, it's a lousy library because it's too loud.

I've been looking at a number of ways to address the noise issue. When you just ask teens to be quieter/calmer, it's subjective and only effective for about 85 seconds.

My first thought was to get a decibel meter attached to a stop light. It's called a Yakker Tracker and has been effective in classrooms and school lunch rooms. Another librarian pointed out it would be extremely unfriendly to teens. A staff member thought they might see it as a personal challenge. True all that. Idea dropped.

My next idea was a portable decibel meter. (I saw them using one on Top Gear and that inspired me.) You can get a relatively decent one for ~$40. The advantage of a decibel meter is it gives me a scientific tool. It's no longer my discretion and face it we all have bad days when we're more sensitive and easily annoyed. The teenagers don't feel that I'm singling them out. It's SCIENCE! Who doesn't love science?

As I was perusing various portable decibel meters, I had a realization. (And I admit this should have come up a lot sooner.) I bet there's an app for that! Sure enough, I downloaded a decibel meter app and started using it immediately.

I consulted various decibel charts to see what an appropriate noise level should be. Finally I decided that a "dull roar" was less than 80 decibels at 5 to 10 feet away from the group of teens. A more ideal number would be less than 70 decibels at the same distance.

So far it is working really well for us. The teens see me walking around with my iPhone out and know what I'm looking at. The objective nature of it prevents them from feeling attacked. They often ask me how many decibels they are. It also gives me ammunition against adults who say it is "too noisy".

I'm happy enough with the app that I am considering purchasing the portable decibel meter for a tool for all staff to use.

So what is everyone else doing for volume control at your libraries?

Management Lessons from History

I love history, historical fiction, period dramas, and old movies. Recently I've been looking to them for management advice and techniques.

One of our biggest issues is (as mentioned in previous posts) the large numbers of teenagers. It's a good problem to have but 100+ teenagers in the library can be overwhelming to staff and other patrons. Normally (as I have to explain to some cranky old person* at least once a week) it isn't that any one person is too loud, it is only that there are a lot of people.

Sometimes it is that one person or one group of people are being too loud. If we can not easily identify which kid is the lynch pin and repeated general warnings do not work, we go to one of these techniques.

Decimate
In the original meaning of decimation, a group of Roman soldiers were punished by drawing lots. One out of every ten was thus randomly selected to be killed. Horrifyingly, he was executed by the nine not chosen.
My form of decimation is a little more humane. If a group is consistently loud and will not quiet/calm down despite repeated warnings, then they get one last warning that the next time some of them will be asked to leave. We then go down the line and count them off (usually by 3's) and kick out a random group (either the 1's, 2's, or 3's). It's surprisingly effective. We only have to do it once and kids then learn to be calmer when we ask them. (We don't ask for perfect silence just a degree of calm and no shouting.)
And as my sister pointed out when I told her this method (after she finished laughing) you can make sure that the number you choose "randomly" kicks out that lynch pin kid. She knows me really well.

I am Spartacus!
If decimation doesn't work, we try this. If they won't be calmer and can't stop hitting/screaming/throwing furniture, just kick out the entire group. Yes even the kid who hasn't been doing as much. It's the same as crucifying everyone if you don't know which is the real Spartacus. We know only one or two kids is tossing the volleyball over the shelves, but we're going to punish everyone. No, it isn't fair. But it does teach you to walk away when you see behavior like that. And in this city, the police can arrest you for hanging around known gang members. Sadly guilt by association is a real thing. We don't use this technique much, but it is very effective when we do.

Two quick techniques to deal with large numbers of teens in the library. We use them sparingly, but they work. In a future blog post, I'll write about my recent obsession with medieval history and the result (hint I'm getting very protective of my sovereignty over my domain).

Happy Reading!

*I wrote this in a cranky moment. A week later and the combined noise of all the teenagers got to me and I snapped. It can be overwhelming and I'm inured to it. It's not only cranky old people who complain, just mostly.

Five Things on a Friday - Teen Programming Edition

I'm updating again! This time is all about the ups and downs of teen programming at our library. As I've said before we share a parking lot with a middle school. We get tons of teens, pre-teens, tweens, and hangers-on. Here, very briefly, are five things that work for us. Or they're working for us as of right now. It's still very much a work in progress. I will eventually write an update with our entire trials and tribulations.

1. Food. Food brings them in. It doesn't seen to matter what, just food. We were wondering around Costco trying to find affordable relatively healthy edition. We ran into someone else buying for large quantities of teens too. Costco is the place to go. I don't know if it is our neighborhood (very low on the socio-economic scale) that heightens it, but every group of teens I've worked with can be bribed with food.
   
2. Popcorn. Popcorn is cheap. We got one of those very large popcorn machines (not the countertop one, the one in its own little cart) and a 50 pound bag of popcorn, 500 popcorn bags, and a ton of oil. We're set for a while. It's simple, but the kids love it. And the coolness factor is so much greater with the machine popcorn than the microwave stuff, plus it is easier to portion out.
   
3. Ukuleles. Ukuleles are cool. Teens and hipsters love them. A local store cut us a deal (ask for the educator discount) and we picked up half a dozen ukes. Our youth services librarian plays ukulele. The kids play their instruments, bring their own, borrow ours. I had them sitting out at the teen afterschool program and they were never idle. My favorite afternoons are the ones where we get impromptu concerts of kids singing and playing. One teen is even writing her own songs!
   
4. Playing cards. Cards are never out of style. We have a board game cabinet for the teens to use and however many decks of cards I put in there get checked out. I remember from my own teen years always keeping a deck of cards in my backpack. Their popularity does not seem to wane and of course the games that can be played are limitless.
   
5. The current iteration of our teen program is an "Open Zone" where they can come/go and hang out, play games, etc. We were struggling with how to keep track of how many teens were coming with all the in/out. So I counted how many cups I put out by the lemonade. A few kids took more than one cup (though they were encouraged to just refill) and a few kids took no drink. If we assume that those kids cancel each other out, and since it makes my life easier we will assume they do, we had 78 kids at our last teen zone event.